Marketing Pro, Judy Kolo-Rose, Will Help Your Company Grow!

Retail professional seeks to apply her excellent communication and teamwork skills, delivering superior customer experiences, providing outstanding service and sales support, and engaging in strong team building, thinking outside the box and leadership experiences to work for your great team

OVERVIEW of QUALIFICATIONS

 Superb customer service and sales experience
 Excellent people and communication skills
 Highly professional demeanor
 Hard-working self-starter who needs little direction
 Focused on delighting customers by always providing friendly, courteous and helpful service… with a smile
 Great team-player able to work well with others at all levels throughout the organization


CAREER SUMMARY
Current: Woods ACE Hardware; Customer Service Associate
Greeting customers with a smile; helping them find solutions to their problems; assisting in locating the items they come in for; educating customers in solutions for their needs; stocking product throughout the store; cashiering; always making customers feel welcome and thanking them for their support and for coming in to the store.

2017-2018: Orchard Supply Hardware; Nursery Department Cashier/Customer Service
Enthusiastically serving customers with a smile, welcoming them to the store and engaging them to discover their needs in order to provide the utmost shopping experience; providing outstanding customer service, suggesting relevant products for add-on sales, cashiering accurately with no shortages, offering advice on live plants and gardening, problem-solving to enhance the customer experience, thinking ‘outside the box’ to drive sales in key revenue-producing segments; possessing a strong work ethic and always eager to work others’ schedules in their absences, working well with fellow team members, creating Plan-O-Grams, merchandising, stocking shelves and making sure everything looks appealing in the nursery department.

2016: LOWE’S; Cashier promoted to Customer Service Associate (relocated to CA)
Cheerfully assisting customers in a friendly, helpful and engaging manner, assisting customers throughout the store to create an outstanding customer experience, offering helpful recommendations for add-on sales, cashiering accurately with no shortages, selling Repair Plans on equipment purchases, signing customers up for Lowe's Credit Accounts, never missing a scheduled shift and always eager to work others’ schedules in their absences, working well with fellow team members throughout all departments, creating Plan-O-Grams, merchandising, stocking shelves and making sure everything on the aisles looks fabulous. Also volunteering for numerous not-for-profit organizations providing member and community relations, volunteer leadership and team-building, active member of the OOS Conservation Committee.

2012-Current: MAGEE EAST; Marketing, web design & content, ad and collateral production, computer, customer service and retail management
Managing all facets of retail store management plus cashiering and money management; providing superb customer service; creation of communications programs; design, content, updating of website; merchandising and Plan-O-Grams, creating/producing promotional literature and signage; public relations activities.

2011-2012: BIOFIT; Marketing
Responsible for directing communications activities, web-based and social media initiatives, new product development, communication across all product lines; provided sales team support, improved communication throughout organization and target markets, instrumental in developing and creating improved efficiencies in customer relationship management database, office and literature room management, accurate CRM data entry
• Directed internal and external resources for maximum effectiveness and efficiency
• Advanced computer work including data management, Word, Excel, Access, Publisher, Web design, Social media
• Executed communications to field, customers, leads & prospects; helping design and implement new CRM system
• Developed literature, speeches, presentations and public relations campaigns in support of sales events, meetings, conferences, and dealer/trade shows
• Developed positive relationships with, and assisting, field sales team members and customers
• Creating presentations and webinars to educate and motivate sales team


2005 – 2010: KOLOROSE MARKETING; Business and Communication Consultant
Provided support for numerous for-profit and not-for-profit organizations to improve communications, customer relations, operations and provide leadership, team-building and support
• Executed year-long advisory assignment to manage complex operational and managerial activities for a multi-billion-dollar, multinational biomedical firm
• Provided merchandising, POP, Plan-O-Gram and sales assistance for various retailers
• Wrote content for websites; managed ongoing website maintenance, communications programs
• Responsible for data entry and database management and communications for numerous organizations
• Created communications materials, web content, public relations and presentations for a software developer
• Designed, produced and self-published a 52-page full-color fine art catalog
• Wrote numerous articles for local, regional and national media
• Executed diverse range of presentations and speaking engagements
• Motivated volunteers in effectively deploying conferences, meetings, events, educational programs and community relations activities
• Coordinated volunteer activities, speaker engagements, travel activities, hotel arrangements, site selections, communications and public relations activities for a large, regional, biennial event.

COMPUTER LITERACY
Proficient in operating POS Systems, Microsoft Office, MSPublisher & PowerPoint, Adobe Photoshop, Outlook, Google+, Lotus Notes & Database, Web design templates, Internet search tools, SEO, Social Media, Licensed amateur radio operator

EDUCATION SUMMARY

South Bay Environmental Service/Water Replenishment District, Sustainable Landscape Design
Ohio State University Extension, Ohio Certified Volunteer Naturalist Program
California State University, Long Beach; Bachelor of Science, Business Administration
California Polytechnic State University, San Luis Obispo; Graphic Art & Design
Leadership Augusta; Leadership skills, improving communications; participation in civic activities
Toledo Community Foundation, Grant writing workshops
Ongoing Participating in Continuing Education, Symposia, Courses, Classes and Conferences in order to expand my
knowledge, skills and expertise in horticulture, botanicals, landscaping and natural resources

Judy Kolo-Rose is a dedicated, hard-working retail professional